2.2 – VENUE ACCESS
Access to the venue must be available at the agreed delivery time. If access is not available an additional set up fee WILL be charged.
Please ensure that there is an entrance way to the venue that is at least 2.3m high and 2.3m wide. Please advise on the Booking Form if there are stairs to get into the venue, as our floral walls may not fit due to their size. A added fee maybe charged for stairs. Or worst case your wall will not fit. So please advice prior to event set up.
In other words: We really need there to be someone who meets us and lets us in. Also, size matters. If we can’t get your floral creation/s in the door…that’s an
epic fail. Due to the T&C we are not able to provide the amount of tissues required for the Bride/Groom when they find out Uncle Sam didn’t read the SR booking form/ T&C when booking.
2.3 – SET UP
Please provide the contact name and phone number of the person who will be available at the venue to ensure that the Sienna Reid floral design are set up in the correct place and position. Ensure someone knows where the set up will be as our SR crew have set up time allocations and may have other events to set up. Extra time may result in a set up fee.
If hired items are moved after set up, any damages incurred will be deducted from the bond.
In other words: As we’ve already said, we need someone to meet us and tell us exactly where the floral love needs to be. Also, if you move things around, that’s OK, but please be really careful. If we know in advance we can make this a little easier for you & can show you how to move items with ease.
2.4 – DAMAGES
Sienna Reid designs are NOT waterproof – cannot be displayed outdoors in the rain or when the ground is damp. If rain is forecast, your hire item/s will not be displayed outdoors. Flower backdrops / Selfie Station / Neons are NOT TO BE LEFT OUTSIDE OVERNIGHT
If fine weather is forecast, and it rains, it is the hirer’s responsibility to safely move the hire item/s indoors. All hire items must be returned in original condition in order for the bond to be refunded.
In other words: We won’t put the floral backdrops/ selfie stations or neons outside if the weather is looking lik eit will rain or the weather person says it will turn to rain. If it unexpectedly turns bad (this is New Zealand after all), we really need you to bring the Sienna Reid item/s inside, please.
2.5 – LIABILITY
Sienna Reid accepts no liability for any direct or consequential damage, loss, or expense sustained or incurred by the hirer, venue or any other parties when moving hire items, or using them inappropriately.
In other words: If someone at your wedding/party/function/event is playing silly buggers and hurts themselves or someone else using something hired from Sienna Reid – that’s not our fault and we won’t cover costs to fix it or them. We did our homework on this one and the legal advice team gave us ( well me my very first A+) so please take extra care.
2.6 – CANCELLATIONS
Refunds will not be offered for any cancellations for a confirmed booking date. A part refund may be offered for any cancellations more than
than 60 days from the confirmed booking date. Or due to special circumstance.
In other words: Please don’t stand us up, there are lots of other people who would love to have a Sienna Reid backdrop at their event but missed out. We understand that plans change – just give us as much notice as possible. We too have families to feed and ice creams addictions to support.
Selfie Stations : Please read SS T&C attached.